RETURNS & REFUND POLICY

Here’s a polished and well-organized version of your Return and Exchange Policy:

Return and Exchange Policy

At Podkhomu.store, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a no-fee return and exchange policy to enhance your shopping confidence.

Returns and Exchanges

We want you to be fully satisfied with your purchase. If you need to return or exchange an item, you can do so within 30 days of receiving your order. We do not charge any fees for returns or exchanges, and the process is simple and hassle-free.

Eligibility for Return or Exchange

  • Items must be returned in new, unused, and resalable condition.
  • The item must be in its original packaging, including any tags or labels.
  • Returns and exchanges must be requested within 30 days of receiving the product.

How to Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us at [email protected]. Provide your order number and a brief explanation of why you are returning or exchanging the item.
  2. We will send you detailed instructions on how to proceed with the return or exchange.
  3. Pack your item securely in its original packaging and ship it back to us. We recommend using a trackable shipping service for returns.
  4. Once we receive the returned item, we will process your refund or send you the replacement item as per your request.

Refunds

We offer full refunds on returned items, excluding shipping costs (if applicable). Refunds will be issued to your original payment method and will be processed within 5-7 business days after receiving your return.

Non-Refundable Items

Some items are non-refundable, including:

  • Personalized or custom products
  • Gift cards
  • Final sale items (if applicable)

Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately. We will arrange for a full replacement or refund at no additional cost to you.

Customer Satisfaction Guarantee

We are dedicated to making your shopping experience as easy and enjoyable as possible. If you have any concerns or questions regarding your purchase, please don't hesitate to reach out. We're here to help!